Terms & Conditions

Last updated 20 September 2026

These terms apply whenever you create an account, book a session, buy a pack or enrol in a program with Assist Athlete Services Pty Ltd (ABN 62 655 831 146) (“Assist”, “we”, “us”), based in Queensland, Australia. By booking, buying or enrolling, you agree to them. If you have questions, email mikhaela@assistathleteservices.com.

1. Your account

Accounts must be created by an adult aged 18 or over. If you book or enrol an athlete who is under 18, you confirm you are their parent or legal guardian, or have their permission. Please keep your details, and your athlete's details, accurate and up to date.

2. Prices and payments

All prices are in Australian dollars and include GST. Payments are processed securely by Stripe. We never see or store your full card or bank details. Payment is taken at the time of booking or purchase unless a program says otherwise.

3. 1:1 sessions

1:1 sessions are paid for when you book, either by card or with a pack credit.
Once a session is booked, it is not refundable. This includes cancellations made by you and sessions you don't attend.
If we need to cancel or move a session, we'll offer you another time. If none suits, we'll refund the session, or return the pack credit if you used one.

4. Session packs

A pack gives you credits for the session type named on the pack. Each credit books one session of that type.
If a pack has a use-by period, it's shown before you buy and credits not used in that time expire.
Packs are non-refundable, including for unused credits.
If we cancel a session you booked with a credit, the credit is returned to you.

5. Group programs

Group programs (such as Foundations, Rep Ready, Performance and Girls Only) run as a block of weekly sessions. Enrolling books a place for the whole block.

Weekly payments. Where a program is paid weekly, the weekly amount is charged on each session day, from the first session to the last. The total number of sessions and the total amount are shown before you enrol, and you agree to pay for all of them.
No cancelling part way through. If the athlete stops attending, weekly payments continue until the end of the block. You can instead pay the remaining balance in one payment from My Assist.
Paid upfront. Where a program is paid per term, the full amount is paid when you enrol and is non-refundable.
Missed sessions. Sessions the athlete misses are not refunded or credited.
Weeks off. Weeks with no session (for example, school holidays) are listed before you enrol and are not charged.
If we cancel a session. We'll run a make-up session where possible. If we can't, we'll refund that session.
Failed payments. If a weekly payment fails, Stripe will retry it. Please contact us if your card or bank details change. We may pause an athlete's place until overdue payments are made.
Early release. In some situations, such as a serious injury or moving away, we may agree to release you early. This is at our discretion.

6. Health, safety and participation

Sport and physical activity carry some risk of injury. Please tell us about any injuries, medical conditions or other needs before the athlete takes part, and let us know if anything changes.
Athletes are expected to follow coaches' instructions and treat others with respect. We may ask an athlete to sit out, or remove them from a program, if their behaviour puts themselves or others at risk.
Parents and guardians are responsible for athletes under 18 before and after their session, including drop-off and pick-up.
Please give us an emergency contact who can be reached during sessions.

7. Photos and video

We may take photos and videos during sessions and programs, and use them on our website, social media and marketing. By booking or enrolling you agree to this. If you'd prefer your athlete not appear, email us and we'll respect that.

8. Changes to programs

We may occasionally need to change a session time, venue or coach. We'll give you as much notice as we can. If a change means you can no longer attend, contact us and we'll work with you on a fair solution.

9. Your rights under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights. To the extent the law allows, our liability is otherwise limited to providing the service again or refunding what you paid for it.

10. Changes to these terms

We may update these terms from time to time. The version that applies to a booking or enrolment is the one in place when you made it. The date at the top shows the latest version.